One of the main savings that our IAM & SSO solutions provides is productivity gain, and reduction of calls to support or help desk of each company. However, sometimes there will be a certain number of calls to the help desk motivated by any cause. In many cases it can be a matter of seconds to be solved, if the administrator has the proper remote access to the system. Thanks to our advanced system of winlogon: PasswordBank Logon, you will be able even to take care of the users before 'they login' to the computer. Based on the company's security policies, the system could allow access to that administrator even if the user authorizes it or not.